Refunds & reprints

Before you buy, you approve a preview of your exact design on the shoe. If your pair arrives looking different from that preview, we'll reprint it or refund you.

We also reprint or refund pairs that arrive damaged or with a manufacturing defect, such as a misprint, a tear, or a sole coming loose.

• Email ctchancey@gmail.com within 30 days of delivery.
• Include your order number and clear photos of the problem.
• You won't need to send the pair back unless we ask.

We'll reply by email. Reprints are made and shipped the same way as your original order.

• Change of mind, including a design you no longer like after approving its preview.
• Ordering the wrong size. Please check the size guide before you buy.
• Small differences in color between your screen and the printed shoe, or slight color variation along seams.
• Normal wear after the shoes have been worn.

Your order is sent to production automatically within minutes of payment, so we usually can't change or cancel it after checkout. If you spot a mistake, email us right away and we'll do our best.

Approved refunds go back to your original payment method. Your bank may take a few business days to show it.